Refund policy

At Terratokes, our primary goal is to deliver an exceptional shopping experience for our customers. Should you find yourself dissatisfied with your purchase for any reason, our flexible return policy has 3 types of policies to ensure your satisfaction:
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Scenario 1: Your Product has Broke during the Warranty Period
Send the order number and a picture of the damaged item to admin@terratokes.com.
Upon confirmation, our team will promptly dispatch a replacement product to you.
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Scenario 2: Your Product has been damaged during shipping
Send the order number and a picture of the damaged item to admin@terratokes.com.
Upon confirmation, our team will promptly dispatch a replacement product to you.
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Scenario 3: You did not use the product and you want to return before 30 days
Contact receiving, our team will promptly dispatch a full money back refund.
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Please send returns to the following address:
1400 South Gramercy PL Apt. 17, Los Angeles, CA 90019.

For any inquiries regarding products, the return process, or our services, please don't hesitate to contact us through our form at any time. Our dedicated team is here to assist you and resolve any concerns promptly.