KATANA BONG
KATANA BONG
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Shatterproof Easy to Clean Light Weight
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Katana Bong Features
FAQ
Q: I have not received any emails about my order. Was it placed?
Q: I have not received any emails about my order. Was it placed?
A: We send out an Order Confirmation email shortly after placing your order so that you can make sure to have a receipt. If you did not receive one, and it is not in your spam folder, it is possible the order was not fully placed or that your email was entered incorrectly. Please contact us via email at admin@terratokes.com, and we'll make sure it gets straightened out.
Q: Where is my order?
Q: Where is my order?
A: You can check the status of your order through our Track Order page on our website. Just enter your email to check on the status of your package. Additionally, please check your inbox for a shipping confirmation email. If you can't find it, please contact us at admin@terratokes.comwith the name of the recipient, the email address used to place the order, and the order number. We'll provide you with additional details on your package status.
Q: My package is missing. What should I do?
Q: My package is missing. What should I do?
A: Order Status: Please check the status of the shipment through the order tracker page on our website. If you have not received your package in a timely manner, it may have been lost in transit by USPS or DHL. Please email us at admin@terratokes.com, and we'll personally take care of your situation and get your items delivered ASAP!
Q: My order is being returned to Terratokes. What do I do?
Q: My order is being returned to Terratokes. What do I do?
A: If your order is undeliverable due to a customer or address error, it will require reshipment. You will need to cover the cost of the second attempt. Only after the original order has returned to our warehouse in Los Angeles will we be able to send it out again. Please email admin@terratokes.com to ensure we have the correct address.
Q: I received my order and noticed a mistake. How can I get it fixed?
Q: I received my order and noticed a mistake. How can I get it fixed?
A: If Terratokes makes a mistake on your order, we will do everything possible to correct our blunder. Please contact us through our email admin@terratokes.com with your name, order number, and what error occurred (pictures encouraged!) so that we can make it up to you ASAP. In case the mistake was on the customer's side, you will need to cover the costs of reshipment.
Q: I entered the wrong address, can I change it?
Q: I entered the wrong address, can I change it?
A: Please email us within 12 hours of placing your order, and we may be able to correct the address. Please see part of our terms of service below: Section 6.1 - Accuracy of Information Provided: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree that after your order is placed, it is not possible to change the address, or product variant. You agree to select the right intended products and variants before completing your order, as well as providing the correct address.
Q: How long does shipping take?
Q: How long does shipping take?
A: We ship the product one business day after you place the order. The product should arrive within 5-10 business days from the time you placed it. During busy seasons, it can take longer, and shipping time estimates will be updated during checkout. We may also offer expedited shipping to help your order arrive faster during these seasons. Standard shipping generally takes about 5-10 business days after your order is created, processed, and shipped within the United States and 10-14 days internationally. We ship all of our packages out of Los Angeles, and exact shipping time is based on your proximity to our location.
Customer Reviews
I ordered my pipe as a birthday gift for my boyfriend and after a little while of normal usage we noticed a little split in the downstem, I reached out and got a very timely response and was told that I would get a new piece sent to me. Shipping took a little while but when I got my package I was very pleased to find not only 1 but 2 new down stems as well as a new bowl which was very unexpected but it it’s amazing that I have these pieces in case of those kind of issues that just happen some times. It is an amazing pipe and hits very smooth, is extremely durable, as well as very unique, and the customer service is impeccable. I would recommend getting this product because unless you straight up don’t like it, it is 100% worth your money.
Fantastic peice incredible design don't hesitate buy one now
theres a how to use product. check it out before buying. i been waiting for mines and it been 12 days almost. i fear that this could take months to arrive. this might be outside united states.
Hey Jose, thanks for leaving a review -- much appreciated! All Terratokes operations are conducted and based here in the United States. Once an order is recieved, we ship same day or if the post office is closed, the next following day. We even ship on weekends when the post office is available so that you can get your product as soon as possible! Occasionally, there can be delays with the shipping services, which unfortunately, there's not much we can do to control there.
Sincerely,
The Terratokes Team
The costumer service is excellent!
the teratokes bamboo waterpipe although being a great concept and idea, seemed to falter in at least my package. upon opening and assembling i had noticed that the bottom container meant for storage fell off frequently lest i twisted to an angle where the bamboo happened to be wider, the variable of bamboo growth seems to have harmed the build quality. the downstems seal is not perfect and is prone to leaking INTO the storage / base of the bong from the hole where the downstem is placed , i noticed a scratch that was a tad thick but not deep by any means so did not worry about it but with the money i spent i am happy with this waterpipe i just wish it were a little better, although all my issues do seem to just be manufacturing errors and i am almost certain other packages would not have these defects, my only other complaint is that the glue and leather placement inside the storage is sloppy. a replacement would be nice although i am not certain as to how i could prove these issues without sending images
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KATANA BONG
KATANA BONG
341 in stock
Shatterproof Easy to Clean Light Weight
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